Category: Windows / Office tools

License: Shareware

Limitations :

OS: Windows All

Size: 4.45 MB (4,663,074 bytes)

Introduction: LBE Desktop Helpdesk is an easy to use helpdesk application , sensibly priced to suit all businesses. Here are some key features of "LBE Desktop Helpdesk": · Easy to use - minimal training required. · Adapts to your organization structure. · You can give Operators only the system privileges they need. · Easy to switch databases - so you could maintain one for helpdesk, one for orders etc. · Custom Fields: These can be renamed by you and used to store information that your business needs. · Tutorials guide you through basic and advanced operations. · Complete Audit trail of what actions were taken and by whom. · Manage support contracts by expiry date and/or number of new Jobs. · Automatic escalation of Job Priority. · Transfer of jobs between operators. · Target completion dates make it easy to see problems are dealt with in time. · Track hours and cost spent. · Categorize and Prioritize jobs. · Maintain customer, contact and Asset/Inventory details. : Track down those 'problem machines'. · Link files to Helpdesk Jobs - useful for e.g. screen-dumps · Child Jobs - which must be completed before it is possible to complete the 'Parent' Job. · Knowledge base makes it easy to find answers. · Monitor your helpdesk activity, performance and expenditure. · Most reports are presented as bar charts - easy to understand. · Reports are in html format making it easy to publish them to your management and/or customers. Requirements: · 25 MB Hard disk space, Javascript enabled browser